Privacy policy

Overview

Trout Creative Thinking™ dedicates itself to delivering quality services while protecting your personal data. The organisation adheres to the Australian Privacy Principles (APPs) established under the Privacy Act 1988 (Cth), which dictate how personal information gets collected, utilised, disclosed, stored, secured, and removed.

For additional details about the APPs, visit The Office of the Australian Information Commissioner.

What is Personal Information and why do we collect it?

Personal information encompasses any data identifying an individual, including names, addresses, email addresses, and phone/fax numbers.

This information comes through interviews, correspondence, by telephone and facsimile, by email, via our website www.trout.com.au, from your website, from media and publications, from other publicly available sources, from cookies and from third parties.

The primary collection purpose involves providing services, informing clients, and marketing initiatives. Secondary uses occur for purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. Marketing recipients may unsubscribe anytime by contacting the organisation in writing.

Newsletter Subscriptions

Subscribing to the newsletter through this website collects your email address, and your first and last name if you choose to provide them. Names are optional, and the newsletter works the same way without them.

This information is used only to send you the newsletter. It is stored in a database controlled by Trout Creative Thinking™ and is not sold, rented, or disclosed to third parties for their own marketing.

To unsubscribe, or to have your subscription details corrected or deleted, contact the organisation in writing using the details at the end of this policy. Requests are actioned promptly.

Sensitive Information

Sensitive information includes racial/ethnic origin, political opinions, trade union membership, religious beliefs, criminal records, and health data. Such information is used only for the primary collection purpose, directly related secondary purposes, with your consent, or where legally required.

Third Parties

The organisation attempts collecting information directly from you whenever feasible, though third-party sources sometimes provide data. In such cases, reasonable steps ensure you're informed about information received from others.

Disclosure of Personal Information

Personal information may be disclosed when you consent or when legally required.

Security of Personal Information

Personal data receives protection in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification, or disclosure. Upon expiration of retention needs, information undergoes destruction or de-identification, though client files are retained for a minimum of seven years.

Access to your Personal Information

You may request access to, update, or correct your personal information. Submit written requests to Trout Creative Thinking™. While access requests incur no fees, administrative charges may apply for providing copies. Identification verification may be required.

Maintaining the Quality of your Personal Information

The organisation takes reasonable steps to make sure that your Personal Information is accurate, complete and up to date. Notify them promptly of inaccuracies.

Policy Updates

This policy changes periodically and remains available on their website.

Privacy Policy Complaints and Enquiries

Contact Trout Creative Thinking™ regarding privacy concerns: